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Getting Started: Finding Your Way Around Salesforce

To get to your Salesforce account, open Internet Explorer, Firefox, or Safari, and then log in to Salesforce at http://login.salesforce.com.

Welcome to your Home Page

Welcome to your Home Page

Your home page shows your personal calendar, tasks that are assigned to you and items waiting for your approval. Located at the top is a very powerful Search tool which will look for any occurrence your search term throughout HomeKeeper.

The bar on the left helps you to quickly find or navigate to objects throughout your database:

  • Create New… to create a new item
  • Recent Items are links to the last 10 items you looked at.
  • Recycle Bin is where items that you have recently deleted are temporarily placed.

The list describes the tabs you are most likely to see:

The list describes the tabs you are most likely to see:

Salesforce organizes data on tabs, each of which represents a type of “object” in Salesforce. The tabs that you see depend on the permissions defined in your user profile, as well as any additional custom objects that we may have created for your organization.

Accounts:  

This object holds all of the organizations that we work with regularly. Ex. Lenders, Law Offices, etc.

Contacts:

This object holds all the individuals. Ex. Loan Officers, attorneys, homeowners, applicants, etc.

Properties:

This is where all the information on your properties is held.

Services:

This object is where you'll will spend most of your time. This is where all transaction details about a household will be held: from application information to closing date to resale, as well as any steps in between.

Reports:

This object is where all the reports are generated.

Dashboards:

A Dashboard is basically a report in visual form. Ex. Pie charts, graphs, etc.

Documents:

This is where common document templates will be held.  

AMI:

This object holds the median income value for a year. You'll create one for every year and MSA (geographic area) you qualified clients.

Support:

A User can go to this object for a quick reference to the ZenDesk Support site.

Look for Information Using Search

Look for Information Using Search

To look up property information or information on a individual, you use the Search bar along the top of the screen. Use an asterisk (*) to get a wider search result This will bring up anything that begins with what you typed in.  For example: instead of typing “Jaclyn Marcotte”, type “Jacly*”.  This will bring up any record that starts with Jacly.  

Before you create a new record in Salesforce, always search first. This will help make sure you don’t miss a record that has already been created.

 

Salesforce will search all objects

Salesforce will search all objects

HomeKeeper will pull records from all objects in your search.  For Example: we typed in smi*

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