Once HomeKeeper is setup for your organization, you'll receive a form during the onboarding process to set up your users with with access to our Knowledge Base and Support Forum. Once you complete this form, all users will get a welcome e-mail and will need to follow the directions below to set up a password.
1. Fill out the New User Sign Up Form (sent during Onboarding)
If not currently in onboarding, start this process by emailing firstname.lastname@example.org, then continue with instructions.
2. Look for an email from email@example.com in the next 24 hours.
Click on the link in the email to set up your password.
3. Choose a password.
Your password must be at least 5 characters. Please remember the email address associated with this login and your password. Note that this is NOT your Salesforce login, but rather your login to the HomeKeeper Support Forum, to get assistance and resources specific to how to use HomeKeeper.
4. Sign In and Welcome!
You will know you're signed in if you see your name in the upper right hand corner. If you don't see your name, you are not signed in and cannot access the Support Forum content that you are entitled to as a HomeKeeper user.
Feel free to explore! Search articles, check out the User Manual, or submit a request.
To return here in the future, go to support.myhomekeeper.org and login. You can also click on the Support - NEW! tab while using HomeKeeper. Either way, you would still need to log into the Support Forum using your email and Support Forum password.